REFUND POLICY, TERMS & CONDITIONS
RETURNS
All of our products are made custom on demand or ordered from a specially curated OEM. As such, it is not within our normal policy to refund orders or items.
We typically do not accept returns, refunds or replacements due to user error such as incorrect selection of sizes, designs, colors, etc.
We stand behind the quality of our products and guarantee our workmanship 100%.
Any defects or errors on our part will result in a replacement at no charge.
You can contact us for quality issues at [email protected]
GIFT CERTIFICATES AND PREPAID LESSONS
5IVEZERO PickleBall coaches are not responsible for rescheduling due to consumer cancellation or no shows however there are weather or court availability issues that may arise that require both parties cooperation to remedy with the understanding that Gift Certificates must be used withing designated time frames listed at time of sale or an approved transfer can be executed with consent from 5IVEZERO PickleBall as a convenience to the buyer / recipient.
(ie. at time of sale Gift Certificate was bought for person living in Charleston or coming to Charleston and recipient has moved or is no longer able to perform an athletic event due to medical emergency or injury etc.) Typical time frames are 6 months to a year from purchase as these "Special Pricing" Packages are advertised during slower seasons. We strive to give good customer service at the same time have to compensate our instructors for their time. Thanks for your consideration and cooperation.
TAXES AND DUTIES
Unless otherwise noted, the price does not include any federal, state or local taxes, assessments or duties. Therefore, in addition to the price stated herein, any applicable sales, use or other taxes and government charges imposed by any governmental body upon the transaction shall be an additional charge and shall be the responsibility of the Buyer, unless the Buyer is exempt from such taxes and the Seller receives the Buyer's Certificate of Exemption prior to shipment.
TERMS OF PAYMENT
Unless otherwise indicated, the terms of payment are as they appear at the top of the quote or sales order documents. Seller reserves the right to require full or partial payment in advance of any shipment, or other payment arrangements whenever, in its judgment, the financial condition of Buyer does not justify shipment of the goods on the terms specified. If payment on the goods to Seller is in arrears, Seller shall have the right and option to withhold service and parts. Buyer agrees to pay all costs of collections, specifically including but not limited to reasonable attorney's fees and all court costs.
DELIVERY
Any delivery date stated under this contract is the Seller's best estimate and is based upon prompt receipt of all necessary information and payment from Buyer. Seller makes no guarantee of delivery by such date and shall have no liability or other obligation for failure to deliver on such date, regardless of cause, unless expressly stated otherwise. Seller shall have no liability or other obligation hereunder if its performance is delayed or prevented to any extent by any event such as, but not limited to, any act of God, strike or work stoppage, fire, flood, accident, allocation or other controls of the Government authorities, shortage of transportation, fuel, material and labor, or any other cause beyond the Seller's reasonable control.
RETURNS
Should any Equipment arrive at Customer's destination in a damaged condition or should a shortage occur, Customer must report the nature and extent of the damage or shortage to 5iveZero / and or East Coast PickleBall League, LLC within 5 days of delivery. In no case is any equipment to be returned to 5iveZero / and or East Coast PickleBall League, LLC without 5iveZero / and or East Coast PickleBall League, LLC prior written authorization. Returned equipment must be securely packed and shipped prepaid to 5iveZero / and or East Coast PickleBall League, LLC. Customer acknowledges that charges for equipment removal or freight incurred are the sole responsibility of the Customer.
PAST DUE INVOICES
Invoices are due and payable on receipt unless otherwise specified. 5iveZero / and or East Coast PickleBall League, LLC may impose a late charge and/or service charge equal to the lesser of 18% per annum (1-1/2% per month) or the maximum rate allowed by law upon any unpaid balance past due by more than 30 days.
Customer shall promptly pay or reimburse 5iveZero / and or East Coast PickleBall League, LLC for all sales, use, value added service, excise, or other taxes and similar assessments arising out of the purchase of the equipment.
ASSUMPTION OF RISK / LIMITATION OF LIABILITY
The Customer and each user of the equipment are solely responsible for the proper use thereof. Improper use may result in personal injury. 5iveZero / and or East Coast PickleBall League, LLC will not be liable for any direct, special, indirect or consequential damages arising out of the improper use of the equipment. The purchase of this equipment signifies acceptance of all responsibility and liability of monitoring member's usage and liability of training at own risk.
In no event will 5iveZero / and or East Coast PickleBall League., LLC be liable for any special, punitive, indirect, or consequential damages (including lost profits) resulting from the use or loss of use of the equipment, even if it has been advised of the possibility of such damage; nor will 5iveZero / and or East Coast PickleBall League, LLC liability to Customer (under contract, tort or otherwise) exceed the amount by Customer under this agreement for the relevant equipment.
WARRANTY
5iveZero makes no warranties, express or implied with respect to the equipment and expressly disclaims any implied warranty of merchantability and any implied warranty of fitness for purpose. Any warranty obligations are maintained between the Original Equipment Manufacturer and the Customer, and shall be governed by the requirements of the Manufacturer's Warranty Requirements and Specifications.
MODIFICATIONS
No modification may be made to these Terms and Conditions unless the same is in writing, signed by an authorized representative of 5iveZero / and or East Coast PickleBall League, LLC at the main office. These Terms and Conditions represent the entire understanding between 5iveZero / and or East Coast PickleBall League, LLC and the Customer and there are no oral understandings. Customer acknowledges that 5iveZero / and or East Coast PickleBall League, LLC would not sell services or equipment to Customer without each of these Terms and Conditions being effective. Should any portion of these Terms and Conditions be unenforceable or unlawful, the balance shall remain in full force and effect, to the extent legally possible. Customer recognizes and acknowledges that there is no "Cooling Off" period with regard to the purchase of the Services and/or Equipment and there are no return rights or warranties provided by 5iveZero / and or East Coast PickleBall League, LLC.
RETURNS
All of our products are made custom on demand or ordered from a specially curated OEM. As such, it is not within our normal policy to refund orders or items.
We typically do not accept returns, refunds or replacements due to user error such as incorrect selection of sizes, designs, colors, etc.
We stand behind the quality of our products and guarantee our workmanship 100%.
Any defects or errors on our part will result in a replacement at no charge.
You can contact us for quality issues at [email protected]
GIFT CERTIFICATES AND PREPAID LESSONS
5IVEZERO PickleBall coaches are not responsible for rescheduling due to consumer cancellation or no shows however there are weather or court availability issues that may arise that require both parties cooperation to remedy with the understanding that Gift Certificates must be used withing designated time frames listed at time of sale or an approved transfer can be executed with consent from 5IVEZERO PickleBall as a convenience to the buyer / recipient.
(ie. at time of sale Gift Certificate was bought for person living in Charleston or coming to Charleston and recipient has moved or is no longer able to perform an athletic event due to medical emergency or injury etc.) Typical time frames are 6 months to a year from purchase as these "Special Pricing" Packages are advertised during slower seasons. We strive to give good customer service at the same time have to compensate our instructors for their time. Thanks for your consideration and cooperation.
TAXES AND DUTIES
Unless otherwise noted, the price does not include any federal, state or local taxes, assessments or duties. Therefore, in addition to the price stated herein, any applicable sales, use or other taxes and government charges imposed by any governmental body upon the transaction shall be an additional charge and shall be the responsibility of the Buyer, unless the Buyer is exempt from such taxes and the Seller receives the Buyer's Certificate of Exemption prior to shipment.
TERMS OF PAYMENT
Unless otherwise indicated, the terms of payment are as they appear at the top of the quote or sales order documents. Seller reserves the right to require full or partial payment in advance of any shipment, or other payment arrangements whenever, in its judgment, the financial condition of Buyer does not justify shipment of the goods on the terms specified. If payment on the goods to Seller is in arrears, Seller shall have the right and option to withhold service and parts. Buyer agrees to pay all costs of collections, specifically including but not limited to reasonable attorney's fees and all court costs.
DELIVERY
Any delivery date stated under this contract is the Seller's best estimate and is based upon prompt receipt of all necessary information and payment from Buyer. Seller makes no guarantee of delivery by such date and shall have no liability or other obligation for failure to deliver on such date, regardless of cause, unless expressly stated otherwise. Seller shall have no liability or other obligation hereunder if its performance is delayed or prevented to any extent by any event such as, but not limited to, any act of God, strike or work stoppage, fire, flood, accident, allocation or other controls of the Government authorities, shortage of transportation, fuel, material and labor, or any other cause beyond the Seller's reasonable control.
RETURNS
Should any Equipment arrive at Customer's destination in a damaged condition or should a shortage occur, Customer must report the nature and extent of the damage or shortage to 5iveZero / and or East Coast PickleBall League, LLC within 5 days of delivery. In no case is any equipment to be returned to 5iveZero / and or East Coast PickleBall League, LLC without 5iveZero / and or East Coast PickleBall League, LLC prior written authorization. Returned equipment must be securely packed and shipped prepaid to 5iveZero / and or East Coast PickleBall League, LLC. Customer acknowledges that charges for equipment removal or freight incurred are the sole responsibility of the Customer.
PAST DUE INVOICES
Invoices are due and payable on receipt unless otherwise specified. 5iveZero / and or East Coast PickleBall League, LLC may impose a late charge and/or service charge equal to the lesser of 18% per annum (1-1/2% per month) or the maximum rate allowed by law upon any unpaid balance past due by more than 30 days.
Customer shall promptly pay or reimburse 5iveZero / and or East Coast PickleBall League, LLC for all sales, use, value added service, excise, or other taxes and similar assessments arising out of the purchase of the equipment.
ASSUMPTION OF RISK / LIMITATION OF LIABILITY
The Customer and each user of the equipment are solely responsible for the proper use thereof. Improper use may result in personal injury. 5iveZero / and or East Coast PickleBall League, LLC will not be liable for any direct, special, indirect or consequential damages arising out of the improper use of the equipment. The purchase of this equipment signifies acceptance of all responsibility and liability of monitoring member's usage and liability of training at own risk.
In no event will 5iveZero / and or East Coast PickleBall League., LLC be liable for any special, punitive, indirect, or consequential damages (including lost profits) resulting from the use or loss of use of the equipment, even if it has been advised of the possibility of such damage; nor will 5iveZero / and or East Coast PickleBall League, LLC liability to Customer (under contract, tort or otherwise) exceed the amount by Customer under this agreement for the relevant equipment.
WARRANTY
5iveZero makes no warranties, express or implied with respect to the equipment and expressly disclaims any implied warranty of merchantability and any implied warranty of fitness for purpose. Any warranty obligations are maintained between the Original Equipment Manufacturer and the Customer, and shall be governed by the requirements of the Manufacturer's Warranty Requirements and Specifications.
MODIFICATIONS
No modification may be made to these Terms and Conditions unless the same is in writing, signed by an authorized representative of 5iveZero / and or East Coast PickleBall League, LLC at the main office. These Terms and Conditions represent the entire understanding between 5iveZero / and or East Coast PickleBall League, LLC and the Customer and there are no oral understandings. Customer acknowledges that 5iveZero / and or East Coast PickleBall League, LLC would not sell services or equipment to Customer without each of these Terms and Conditions being effective. Should any portion of these Terms and Conditions be unenforceable or unlawful, the balance shall remain in full force and effect, to the extent legally possible. Customer recognizes and acknowledges that there is no "Cooling Off" period with regard to the purchase of the Services and/or Equipment and there are no return rights or warranties provided by 5iveZero / and or East Coast PickleBall League, LLC.
